Member claims for rideshare and taxi clubs, from lodgement to repair
Club Cover handles member claims for Australian rideshare and taxi clubs. A member lodges a claim with photos. You track it from first call to repair. The repairer gets a referral pack, the owner and driver sign online, and the member gets SMS updates. All of it carries your club’s name and logo.
A claim on paper is a claim that gets lost
A driver rings after an accident. Someone writes the details on a form. Photos come in on WhatsApp. The repairer wants paperwork. The owner needs to sign. A week later the member calls to ask what is happening, and nobody is sure.
- Photos sit in one phone and the claim form sits in a folder.
- The repairer waits because the paperwork has not been sent.
- Getting a signature means another visit or another scan.
- The member keeps calling because nobody tells them where the claim is up to.
Every claim in one place, from lodgement to repair
Members lodge a claim on your club website or in your member portal. The form finds their cover first, then takes the incident details and photos. The claim lands straight in your admin. Nobody types it in again.
From there your team tracks progress on one screen. Each claim keeps its photos, incident details, notes and status history together.
Photos and incident details
The member uploads photos when they lodge. Your team adds more as the claim moves. Everything stays on the claim, not in someone’s phone.
Referral packs for repairers
Send the repairer a referral pack with the claim details. Pick from your list of approved repairers, the same list your club website shows to members.
E-signature links
Send the vehicle owner and the driver a link to sign. They sign on their phone. No printing, no scanning, no second visit.
SMS updates to the member
The member gets an SMS when the claim is created and when it moves. Fewer “where is my claim” phone calls for your team.
Branded claim PDFs
Claim PDFs carry your club’s logo and colours. Members and repairers see your club, never Club Cover.
Claims reports
See claims against collections, claims ageing and your profit and loss. You know which claims are old and what they cost the club.
Your approved repairers, on your website and in your claims
Keep a directory of the repairers your club works with. It shows on your club website, so members know where to go. When a claim comes in, you send the referral pack to one of them from the claim screen.
Staff roles keep the work in the right hands. A Claims Agent works on claims. Accounts works on payments. Every change goes into the audit log, so you can see who did what.
Built for rideshare and taxi clubs, and already in use
Club Cover is live today. Real rideshare and taxi clubs run their claims on it every week. It was built in Melbourne by the team who set your club up and give you support when you need it.
Claims are one part of the club. The same login runs your members, covers and renewals, your direct debit payments and your member portal.
Can members lodge a claim themselves?
Yes. Members lodge a claim on your club website or in your member portal. The form finds their cover first, then takes the details and photos. It goes straight into your admin.
How do repairers get the claim details?
You send a referral pack from the claim screen to one of your approved repairers. The pack carries your club’s branding.
Do owners and drivers need to come in to sign?
No. You send them an e-signature link. They sign on their phone and the signed copy stays with the claim.
Does the member hear about progress?
Yes. The member gets SMS updates and emails when the claim is created and when it is updated. Members can also track the claim in your portal.
Who is this claims software for?
Small rideshare and taxi clubs and discretionary mutuals, many serving rideshare, taxi and hire car drivers. It runs your club’s claims, members and payments in one login.
See Club Cover running a club
Book a demo and we will show you members, covers, direct debit and claims on a sample club, under a sample club's brand.
- We show you Club Cover on a sample club with sample members.
- You see a driver join on the club website, a cover issued, a direct debit set up and a claim lodged.
- You see the member portal as your members would see it, with your club's brand.
- Call us0489 200 222
- Emailsupport@clubcover.com.au
- Already a clubLog in to Club Cover
- Built and supportedIn Melbourne, for clubs across Australia
Book your demo
We will call you to pick a time.